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July 30, 2025
O2 uses AI tools to support customer service transformation
O2 uses AI tools to support customer service transformation
O2 noted that the centerpiece of the rollout is a proprietary AI tool called Lumi AI. Its main function is to assist customer service agents during calls by analyzing conversations in real time In sum – what you need to know: AI transforms frontline support – Virgin Media O2’s new Lumi AI tool offers real-time […]
O2 noted that the centerpiece of the rollout is a proprietary AI tool called Lumi AI. Its main function is to assist customer service agents during calls by analyzing conversations in real time In sum – what you need to know: AI transforms frontline support – Virgin Media O2’s new Lumi AI tool offers real-time […]
Juan Pedro Tomáshttps://www.rcrwireless.com/20250729/carriers/o2-virgin-mediahttps://feeds.feedburner.com/rcrwireless/sLmV?format=xmlRCR Wireless News
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